Warranty Policy

Lifetime Warranty – From Super X Star – Unmatched in the Market!

At Super X Star, we don’t just sell electric bikes — we deliver lifetime confidence. Every bike we build comes with a Lifetime Warranty on the frame — yes, LIFETIME, with no competitors offering anything like it.

We manufacture our bikes with top-tier materials and exceptional craftsmanship. That’s why we confidently back them with one of the strongest warranties available.

Warranty Coverage:
• Lifetime Warranty on the bike’s metal frame against manufacturing defects.
• 18-month limited warranty on the battery, motor, display, controller, and wiring system.
• Brakes, tires, and chains are covered under a limited warranty for manufacturing defects only (normal wear and tear is excluded).

Exclusions & Important Notes:

•⁠  ⁠This warranty does not cover damages resulting from misuse, accidents, water exposure, excessive humidity, or abnormal or extreme usage.
•⁠  ⁠Any damage caused by unauthorized modifications, disassembly, or non-approved service centers is not covered.
•⁠  ⁠The bike must be brought to our store for inspection to evaluate any reported issues.
•⁠  ⁠Warranty is valid only for the original purchaser and requires the original sales invoice to be presented.
•⁠  ⁠In the event that replacement parts are needed, most parts are available at symbolic, low-cost prices, and we aim to provide them promptly.

After-Sales Support:

The Super X Star team is here for you — even after certain parts fall out of the standard warranty period. We offer continued technical support, maintenance, and affordable replacement parts.

With Super X Star, you’re not just buying a bike — you’re buying peace of mind and a real Lifetime Warranty.

How to File a Warranty Claim

- Contact our support team with your order details and a description of the issue.

- Provide photos or videos to help us assess the problem.

- Once approved, we will guide you through the repair or replacement process.

For any warranty-related inquiries, please reach out to us at kenstarx05@gmail.com or 714-951-5079